9999 BD Privacy Policy — Our Commitment to Protecting Your Data

Introduction

Welcome to 9999 BD. This Privacy Policy explains how 9999 BD collects, uses, stores, and protects your personal information.

We believe transparency is the best policy. That's why this Privacy Policy is written in plain, straightforward language — so our Bangladeshi members can easily understand it.

By using the 9999 BD platform, you agree to this Privacy Policy. If you have any objections, please contact our support team or discontinue use of the platform.

What Information We Collect

9999 BD only collects data that is genuinely necessary to provide our services. We do not ask for anything beyond what is needed.

Information collected at registration

• Full name — for account verification.
• Mobile number — for OTP verification and communication.
• Email address (optional) — for important notifications.
• Date of birth — for age verification (to confirm 18+).
• Division/district of residence — for service planning purposes.

Information collected during KYC verification

• National ID (NID) or passport number.
• Front and back photos of your NID or passport.
• Selfie photo (for liveness verification).

Information Collected Automatically During Use

• IP address — for security and fraud prevention.
• Device information (OS, browser type) — for service optimization.
• Login time and location — for security monitoring.
• Betting and transaction history — for account management.

How Your Information Is Used

Collected information is used only for specified purposes. Your data is never used in any way outside of this Privacy Policy.

Data Sharing Policy

The most critical part of 9999 BD's privacy policy is our data sharing policy. We strictly control who your information is shared with.

Parties with whom limited information may be shared

• Payment Processors: Only the minimum necessary information is shared for verifying Mobile Pay, Nagad, and Rocket transactions.
• Identity Verification Agencies: With authorized agencies for document verification during the KYC process.
• Legal authorities: Upon request from a government authority pursuant to a court order or applicable law in Bangladesh.
• Cybersecurity Partners: Technical data only, for fraud detection and prevention.

Who We Never Share Your Data With

• Advertisers or marketing companies.
• Social media platforms.
• Data brokers or data resellers.
• Competing betting platforms.
• Any third party without your consent.

Cookies Policy

Cookies are used on the 9999 BD website and app to enhance your browsing experience and ensure platform security.

Types of Cookies We Use

Data Retention Period

9999 BD does not retain any information longer than necessary. Retention periods for each data type are listed below:

• Account Information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Login logs: 90 days — for security investigation purposes.
• Support conversations: 2 years from the date of last contact.
• Marketing Preferences: Until you opt out.

Your rights

Under 9999 BD's Privacy Policy, you have the following rights regarding your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data beyond what is required by law.
• Right to restrict processing: You can request that your data not be used for specific purposes.
• Right to data portability: You can request an export of your data in a standard, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

To exercise these rights support@9999bd.run Send us an email or reach us via live chat. We'll respond within 30 days.

Security Measures

9999 BD uses multiple layers of security to protect your information. This section of the Privacy Policy outlines our technical safeguards.

• 256-bit SSL/TLS Encryption: All data transmission on the website and app is encrypted.
• Firewall protection: An advanced firewall system blocks unauthorized access.
• Two-factor authentication (2FA): Adds an extra layer of security to your login.
• Regular Security Audits: Regular penetration testing is carried out by third-party security experts.
• Real-Time Monitoring: Suspicious activity is automatically detected and blocked.
• Data Backup: Backups are made to multiple secure servers daily.
• Staff training: All staff receive regular training on data protection.

Minor Protection

9999 BD strictly prohibits anyone under 18 from using the platform. No personal data from minors is knowingly collected under this privacy policy.

• Date of birth is verified at registration to block account creation by anyone under 18.
• Age is verified during KYC — additional checks are carried out if there is any doubt.
• If a parent or guardian becomes aware that their child has created an account, please notify us immediately.
• If any minor's data is found in our system, it is deleted immediately and the account is closed.

Privacy Policy Updates

9999 BD may update this Privacy Policy as needed. When changes are made, the following process applies:

• For significant changes, an SMS notification will be sent to your registered mobile number.
• The "Last Updated" date at the top of this page will change.
• A notification will be shown when you log in to the platform.
• Continued use of the platform after a revised policy takes effect will be considered acceptance of the updated terms.

Frequently Asked Questions About the Privacy Policy